• 05-Sep-2019 to 04-Apr-2020 (EST)
  • Client Services
  • Greenville, SC, USA
  • Salary
  • Full Time

BCBS Health Insurance, Delta Dental, 401k

Summary/Objective:  The Account Manager is responsible for establishing and servicing the client relationship through planning, executing, and finalizing project and program services to new and existing clients. The Account Manager is the primary point of contact for the client, ensuring that all aspects of the project are fulfilled correctly and on time.

Essential Functions:

  • Customer Satisfaction
    • Build relationships with current and prospective clients.
    • Create and manage demanding client timelines for mailings/projects.
    • Be an advocate and voice for the client within Operations working to ensure the quality and accuracy of work completed.
  • Project Management
    • Collect and compile for distribution all project-related information to ensure all departments perform the correct tasks on behalf of the client.
    • Create and proactively manage internal timelines for mailings/projects through project team meetings.
    • Collaborate with purchasing/estimating department on job quotes and procurement of materials.
    • Communicate effectively with data processors and programmers about specific data requirements.
    • Open Communication with production scheduler to present realistic timelines.
    • Closing project by facilitating invoicing process.
  • Monitor and Control
    • Execute change management process as needed.
    • Monitor inventory levels and ensure sufficient inventory is on-hand for mailings.
    • Maintain client postage accounts.
    • Mitigate client issues effectively engaging Sales on any issues that may arise.
    • Provide reports as requested by clients.
    • Verify that all mailings have been submitted to the USPS.
  • Knowledge Building
    • Achieve a general understanding of art and print specifications.
    • Achieve a strong knowledge of USPS policies and procedures.
    • Achieve a working knowledge of all internal programs and processes.
  • New Business Opportunities
    • Identifies new opportunities and implements strategies to drive future demand of company products and services that increase sales revenue and improves profitability.

Supervisory Responsibilities: NO

Other duties as assigned


Physical Demands:

  • Physical Requirements: Must be able to work at a desk for long periods of time. Visual acuity required for PC work; reading of materials, and for performing visual/physical quality inspections.


Travel: No


Required Education and Experience

  • BA or BS or 3 years of experience in account or project management
  • Able to be a team player through relationships, cross-training and back up other teams members as needed
  • Ability to learn and understand the USPS regulations for the Print, Direct Mail, Direct Marketing, Advertising and Business Services related industry
  • Proficient in Microsoft Office application software

Additional Eligibility Qualifications:

Security Clearance:  SourceLink is a Federal Contractor and this position may require government security clearance for certain projects.

AAP/EEO Statement:  SourceLink is an Affirmative Action/Equal Opportunity Employer, which includes providing equal opportunity for racial and ethnic minorities, women, protected veterans and individuals with disabilities.



This job description reflects in general terms the type and level of work performed. It is not all-inclusive, nor portrays the specific duties of any one employee and is not to be considered an employee agreement.

SourceLink is proudly a drug-free workplace. Pre-employment drug testing and background checks are required.

SourceLink is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. 

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