SourceLink
  • 21-Oct-2019 to 20-Apr-2020 (EST)
  • Client Services
  • Greenville, SC, USA
  • Salary
  • Full Time

BCBS Health Insurance, Delta Dental, 401k


Summary/Objective:  The Account Coordinator is responsible for establishing and servicing the client relationship through monitoring and controlling existing client projects. The Account Coordinator is provides support to the Account Manager and Senior Account Manager with complex clients.

Essential Functions:

  • Client Satisfaction
    • Build & maintain relationships with current and prospective clients
    • Be an advocate and voice for the client within Operations working to ensure the quality and accuracy of work complete
  • Project Admin 
    • Support Account Manager or Senior Account Manager in handling complex clients
    • Work with different departments throughout the building to ensure the client work is done correctly and on-time
    • Closing project by facilitating invoicing process
  • Monitor and Control
    • Execute change management process as needed.
    • Monitor inventory levels and ensure sufficient inventory is on-hand for mailings
    • Maintain client postage accounts
    • Mitigate client issues effectively engaging Sales on any issues that may arise
    • Provide reports as requested by clients
    • Verify that all mail drops have been completed
  • Knowledge Building
    • Achieve a general understanding of art and print specifications
    • Achieve a strong knowledge of USPS policies and procedures
    • Achieve a working knowledge of all internal programs and processes

Competencies:

  • Teamwork
  • Internal/External Relationship Management
  • Negotiating Skills
  • Critical Thinking/Analytical Skills
  • Time/Task Management
  • Verbal/Written Communication Skill

Supervisory Responsibilities: None

Work Environment:  This job routinely functions in a standard office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
  • This position requires the ability to occasionally lift office products and supplies, up to 15 pounds.
  • Must be able to work at a desk for long periods of time. Visual acuity required for PC work; reading of materials, and computer based tools.

Position Type/Expected Hours of Work:  This is a full-time position, and hours of work and days are Monday through Friday, 8:30 a.m. to 5:30 p.m.  Additional hours may be required and schedules may be changed in order to meet business requirements and complete projects.

Travel: N/A

Required Education and Experience

  • Associate's or Bachelor's Degree or equivalent practical work experience
  • Relevant industry experience preferred
  • Able to be a team player through relationships, cross-training and back up other teams members as needed
  • Ability to learn and understand the USPS regulations for the Print, Direct Mail, Direct Marketing, Advertising and Business Services related industry
  • Proficient in Microsoft Office application software

Additional Eligibility Qualifications:  None

Security Clearance:  SourceLink is a Federal Contractor and this position may require government security clearance for certain projects.

Other Duties:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

AAP/EEO Statement:  AAP/EEO Statement:  SourceLink is an Affirmative Action/Equal Opportunity Employer, which includes providing equal opportunity for all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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